Article: Q221961
Product(s): Microsoft Windows 95.x Retail Product
Version(s):
Operating System(s):
Keyword(s): kb3rdparty kbenv kberrmsg kbprint win95
Last Modified: 07-SEP-2001
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The information in this article applies to:
- Microsoft Windows 95
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SYMPTOMS
========
When you attempt to install a PostScript printer driver using the Add Printer
Wizard, you may receive the following error message:
Rundll32.dll caused a general protection fault in Pscript.drv.
CAUSE
=====
This issue can occur if the following lines are present in the [Boot] section of
the System.ini file:
system.drv=atmsys.drv
atmsystem.drv=system.drv
Adobe Type Manager is the program that inserts these lines.
RESOLUTION
==========
To resolve this issue, edit the System.ini file to use the default Windows
system driver. To do this, follow these steps:
1. Click Start, and then click Run.
2. In the Open box, type "sysedit" (without the quotation marks), and then click
OK.
3. In the [Boot] section of the System.ini file, locate the following lines, and
then type a semicolon (;) at the beginning of each line:
system.drv=atmsys.drv
atmsystem.drv=system.drv
4. In the [Boot] section of the System.ini file, type the following new line:
"atm.system.drv=system.drv" (without the quotation marks)
5. On the File menu, click Exit. When you are prompted to save current changes,
click Yes.
MORE INFORMATION
================
For information about disabling Adobe Type Manager, see the following article in
the Microsoft Knowledge Base:
Q69692 Disabling Adobe Type Manager from Windows
The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
Additional query words: win95 win9x gpf postscript pstscript
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Keywords : kb3rdparty kbenv kberrmsg kbprint win95
Technology : kbWin95search kbZNotKeyword3
Version : :
Issue type : kbprb
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