Article: Q223451
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kbenv kberrmsg kbinterop kbimu
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Encarta Encyclopedia 99
- Microsoft Encarta Reference Suite 99
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SYMPTOMS
========
After you install one of the programs listed at the beginning of this article on
a Windows 95-based computer, when you attempt to start a different program, you
may receive the following error message:
OLE initialization failed. Ensure that the OLE libraries are the correct
version.
CAUSE
=====
The behavior can occur if the Object Linking and Embedding (OLE) library files
installed in your computer are outdated.
RESOLUTION
==========
To resolve this issue, install the updated OLE library files included with
Encarta Encyclopedia 99, Encarta Reference Suite 99, or Encarta Virtual Globe
99. To do this, follow these steps:
1. Insert the Installation and Resources CD-ROM for the program into your CD-ROM
drive, or insert the Encarta Reference Suite 99 DVD-ROM into your DVD-ROM
drive. Press and hold down the SHIFT key when you insert the CD-ROM or
DVD-ROM to prevent the disc from starting automatically.
2. Click Start, and then click Run.
3. In the Open box, type the following line, and then click OK
<drive>:\Support
where <drive> is the drive letter of the CD-ROM drive.
4. Double-click the Dcom95.exe file.
5. Follow the instructions on the screen to finish installing the updated OLE
library files.
MORE INFORMATION
================
The Dcom95.exe file installs the following files on your computer:
Filename Size Date Time
------------------------------------------
asycfilt.dll 147,728 06/02/98 06:24p
comcat.dll 6,144 06/18/98 11:25p
compobj.dll 31,152 06/18/98 11:24p
dcom2w98.dll 5,584 07/01/98 05:11p
dcom95.inf 12,122 07/13/98 02:23p
dcomdist.txt 2,634 07/02/98 10:42a
dllhost.exe 11,024 06/18/98 11:47p
imagehlp.dll 104,208 07/26/96 12:19p
install.exe 54,784 07/13/98 10:01a
iprop.dll 96,016 08/20/97 08:59p
license.txt 12,022 07/02/98 01:24p
ole2.dll 39,760 06/18/98 11:24p
ole32.dll 774,928 07/13/98 02:00p
oleaut32.dll 598,288 06/02/98 06:24p
olecnv32.dll 40,448 06/18/98 11:25p
olepro32.dll 164,112 06/02/98 06:24p
olethk32.dll 75,776 06/18/98 11:25p
relnotes.txt 32,152 07/02/98 03:57p
rpcltc1.dll 6,416 06/18/98 11:47p
rpcltc5.dll 7,440 06/18/98 11:47p
rpcltccm.dll 26,896 06/18/98 11:47p
rpclts5.dll 9,488 06/18/98 11:47p
rpcltscm.dll 20,240 06/18/98 11:47p
rpcmqcl.dll 12,560 06/18/98 11:47p
rpcmqsvr.dll 11,536 06/18/98 11:47p
rpcns4.dll 29,456 06/18/98 11:47p
rpcrt4.dll 320,784 06/18/98 11:46p
rpcss.exe 8,464 06/18/98 11:47p
secur32.dll 29,184 04/20/98 01:12p
stdole2.tlb 17,920 06/02/98 03:46p
stdole32.tlb 7,168 06/03/98 01:47p
storage.dll 4,224 06/18/98 11:24p
Additional query words: multi media multi-media mmtitles mm enc99
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Keywords : kbenv kberrmsg kbinterop kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaReference99
Version : WINDOWS:
Issue type : kbprb
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