Article: Q224367
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kb3rdparty kbenv kberrmsg kbtool kbimu KbDirectX
Last Modified: 26-MAY-2001
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The information in this article applies to:
- Microsoft Encarta Reference Suite 99
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SYMPTOMS
========
When you attempt to play a full-screen video in Microsoft Encarta Reference
DVD-ROM Suite 99, you may receive the following error message:
AN ESSENTIAL COMPONENT FOR FULL SCREEN VIDEO IS MISSING
Your DVD-ROM driver software does not support DirectShow, which Encarta
Encyclopedia uses to display videos at full screen size. To correct the
problem, contact the manufacturer of your DVD-ROM drive to receive updated
DVD-ROM driver software. If your DVD-ROM drive came with your computer,
contact the computer manufacturer.
CAUSE
=====
This behavior can occur if the DVD decoder card device drivers installed on the
computer do not support Microsoft DirectShow.
RESOLUTION
==========
To resolve this issue, contact the manufacturer of your DVD decoder card for
information about how to obtain updated decoder card drivers that support
DirectShow.
NOTE: The manufacturer of your DVD decoder card may not be the same as the
manufacturer of your DVD-ROM drive.
MORE INFORMATION
================
DirectShow is a component of Microsoft DirectX.
For additional information about DVD-ROM movies and DirectShow, please visit the
following Microsoft Web site:
http://www.microsoft.com/directx/overview/dshow/drivers.asp
Additional query words: multi multi-media media mm enc99 digital video disc
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Keywords : kb3rdparty kbenv kberrmsg kbtool kbimu KbDirectX
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference99
Version : WINDOWS:
Issue type : kbprb
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