Article: Q229255
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s): kbprint kbWinNT400sp5fix
Last Modified: 20-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Workstation version 4.0
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SYMPTOMS
========
When you print using a 16-bit program in Windows NT, you may print monochrome
print jobs instead of color print jobs.
CAUSE
=====
This issue can occur if your printer uses 24 bits per pixel (bpp) to render
print jobs.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/windows/servicepacks/
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was
first corrected in Windows NT 4.0 Service Pack 5.
Additional query words: 4.00 24bpp
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Keywords : kbprint kbWinNT400sp5fix
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : winnt:4.0
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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