Article: Q233469
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kberrmsg kbinterop kbimu
Last Modified: 25-JUN-1999
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The information in this article applies to:
- Microsoft Business Planner
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SYMPTOMS
========
When you click any of the following Help topics in Microsoft Business Planner,
you may receive an error message, and Business Planner may stop responding.
- About the Content in Business Planner
- About Categories, Topics, and Articles
- About Wizards
- About the Resource Center
CAUSE
=====
This behavior can occur if your default Web browser is Microsoft Internet
Explorer version 3.02 or earlier.
RESOLUTION
==========
To resolve this issue, install Internet Explorer 4.0 or later from the following
Microsoft Web site:
http://www.microsoft.com/windows/ie/default.htm
When you are prompted to set Internet Explorer as your default browser, click
Yes.
MORE INFORMATION
================
You may receive either of the following error messages, depending on the
operating system installed on your computer.
Microsoft Windows 95
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Msohelp caused an invalid page fault in module Kernel32.dll.
Microsoft Windows NT 4.0
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Msohelp.exe - Application Error
The instruction at 0x77f6467a referenced memory at 0x0042005c. The memory
could not be written.
Additional query words: msbp ie3 hang freeze lock
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Keywords : kberrmsg kbinterop kbimu
Technology : kbHomeMMsearch kbBusPlanner
Version : WINDOWS:
Issue type : kbprb
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