Article: Q234199
Product(s): Microsoft Home Games
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kbdisplay kbenv kberrmsg kbfile kbimu msgame
Last Modified: 21-DEC-2001
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The information in this article applies to:
- Microsoft Baseball 2000
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SYMPTOMS
========
When you start Microsoft Baseball 2000, you may receive the following error
message:
This program has performed an illegal operation and will be shut down.
When you click Details, you receive the following error message:
Baseball 2000 caused an invalid page fault in module Graphics.dll.
CAUSE
=====
This behavior can occur if any of the following conditions are true:
- One megabyte (MB) or less of video memory is installed on your primary video
adapter.
- Your video driver is outdated or does not support DirectDraw.
- Your video adapter does not support DirectDraw.
- The Hardware Acceleration setting on your computer is not set to Full.
- An incorrect or duplicate monitor is installed on your computer.
RESOLUTION
==========
To resolve this issue, use the following methods in the order in which they are
presented.
Upgrade Your Video Adapter
--------------------------
To run Baseball 2000, you must have a video adapter with at least 2 megabytes
(MB) of video memory installed in your computer. If your video adapter does not
have 2 MB of video memory, install additional video memory, or upgrade to a
video adapter that has at least 2 MB of video memory.
To estimate the approximate amount of video memory installed in your computer:
1. Click Start, and then click Run.
2. In the Open box, type "dxdiag" (without the quotation marks).
3. Click OK.
4. Click the Display tab.
5. Under Device, check the amount of memory listed next to Approx. Total
Memory.
NOTE: If a video accelerator card is installed in your computer, a Display 1
and a Display 2 tab are available. Click either tab to check the approximate
total memory.
If the approximate total memory is more than 2 MB, and the issue continues to
occur, contact the manufacturer of your video adapter to help determine how to
best resolve this issue.
Download and Install the Graphics.dll Update for Baseball 2000
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The following file is available for download from the Microsoft Download Center:
Bb2kgrfx.exe
(http://download.microsoft.com/download/baseball2000/Patch/1/WIN98/EN-US/Bb2kgrfx.exe)
Release Date: Mar-07-2000
For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.
The Graphics.dll Update for Baseball 2000 includes the following changes:
- Refresh problems with Matrox G400 video cards are now resolved.
- The missing text problem in Microsoft Windows 2000 is now resolved.
Obtain and Install an Updated Video Driver
------------------------------------------
Contact your hardware manufacturer to inquire about how to obtain and install the
latest version of the video driver for your video adapter.
For information about how to contact your hardware manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:
Q65416 Hardware and Software Third-Party Vendor Contact List, A-K
Q60781 Hardware and Software Third-Party Vendor Contact List, L-P
Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Increase the Hardware Acceleration Setting to Full
--------------------------------------------------
To increase the Hardware Acceleration setting to Full:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. On the Performance tab, click Graphics.
4. Move the Hardware Acceleration slider all the way to the right (the Full
acceleration setting).
5. Click OK, and then click Close.
6. When you are prompted to restart your computer, click Yes.
Make Sure That the Correct Monitor Is Installed
-----------------------------------------------
To make sure that the correct monitor is installed on your computer:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. On the Settings tab, click Change Display Type.
NOTE: If you are using Microsoft Windows 95 OEM Service Release 2 (OSR2),
click Advanced Properties, and if you are using Microsoft Windows 98, click
Advanced.
4. Under Monitor, click Change.
NOTE: If you are using OSR2 or Windows 98, click the Monitor tab, and then
click Change.
5. In the Manufacturers box, click the manufacturer of your monitor.
6. In the Models box, click the model of your monitor.
7. Click OK, click Close, and then click OK.
8. If you are prompted to restart the computer, click Yes.
Remove Duplicate Monitors
-------------------------
Remove any duplicate monitors that are installed by Windows:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. On the Device Manager tab, click "View devices by type".
4. Click the plus sign (+) next to Monitors to expand the branch.
5. Note the properties for each device that is listed in the branch. To do this:
a. Click a device, and then click Properties.
b. Click each tab in the device properties dialog box, and then record the
device information and settings.
c. Click OK.
6. Click OK, and then close Control Panel.
7. Restart Windows in Safe mode. To do this, use the appropriate method for your
version of Microsoft Windows.
Microsoft Windows 98:
Restart your computer, press and hold down the CTRL key when your computer
completes the Power On Self Test (POST), and then select Safe Mode on the
Startup menu.
Microsoft Windows 95:
Restart the computer. When you see the "Starting Windows 95" message, press
the F8 key, and then select Safe Mode on the Startup menu.
8. When Windows starts in Safe mode, click OK.
9. Click Start, point to Settings, and then click Control Panel.
10. Double-click System.
11. On the Device Manager tab, click "View devices by type".
12. Click the plus sign (+) next to Monitors to expand the branch.
13. Verify that there are no changes in the list of devices in the branch. If
you see a device that is not in the list of devices that you noted in step
5, click the new device, and then click Remove. Repeat this step for each
device in the branch that is not in the list of devices that you noted in
step 5.
NOTE: If you see new copies of a device that is in the list of devices you
noted in step 5, check the properties of each copy of the device. If the
properties for the device match the properties that you recorded, keep the
device. If the properties for the device do not match the properties you
recorded, remove the device.
14. Click OK.
15. When you are prompted to restart the computer, do so.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Baseball 2000.
Additional query words: 1.00 msgame bb2000 bb2k bball2k gpf ipf
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Keywords : kbdisplay kbenv kberrmsg kbfile kbimu msgame
Technology : kbHomeProdSearch kbGamesSearch kbBaseballSearch kbBaseBall2000
Version : WINDOWS:
Issue type : kbbug
Solution Type : kbfix
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