Article: Q234223
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP5
Operating System(s):
Keyword(s): kbWinNT4sp6fix
Last Modified: 20-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0 SP5
- Microsoft Windows NT Workstation version 4.0 SP5
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SYMPTOMS
========
A Microsoft PowerPoint 97 file may be corrupted when it is saved to a NetWare
Directory Services (NDS) server using Microsoft Client Services for NetWare on a
Windows NT workstation that is running Norton AntiVirus version 4.x or 5.x.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/windows/servicepacks/
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
WORKAROUND
==========
To work around this behavior, clear the Created or Download check box in Norton
AntiVirus.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Windows NT 4.0 Service Pack 6.
MORE INFORMATION
================
The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
Additional query words:
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Keywords : kbWinNT4sp6fix
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTSsearch kbWinNTS400sp5 kbWinNTS400search
Version : winnt:4.0 SP5
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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