Article: Q237262
Product(s): Microsoft Home Multimedia Titles
Version(s):
Operating System(s):
Keyword(s): kbhw kbsound kbui kbimu kbHardware
Last Modified: 25-JUL-2001
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The information in this article applies to:
- Microsoft Encarta Encyclopedia 2000
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SYMPTOMS
========
When you start Microsoft Encarta Encyclopedia 2000, the introductory audio that
is played when the home screen is displayed may be broken up or choppy.
CAUSE
=====
This behavior can occur if both of the following conditions are true:
- A CD-ROM changer is installed in your computer.
- Both Encarta Encyclopedia 2000 compact discs are inserted in the CD-ROM
changer at the same time.
RESOLUTION
==========
To work around this issue, use either of the following methods:
Insert Only One Encarta Encyclopedia Compact Disc
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Insert only one of the Encarta Encyclopedia compact discs in the CD-ROM changer
at any one time. When you are prompted to insert the other Encarta Encyclopedia
CD-ROM into the CD-ROM drive, remove the Encarta CD-ROM that is currently in the
CD-ROM changer before you insert the other disc.
Disable the Display of the Home Screen
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Disable the display of the home screen when you start Encarta Encyclopedia 2000.
To do this:
1. Start Encarta Encyclopedia 2000.
2. Click Options, and then click Settings.
3. Click to clear the "Display home screen when I start Encarta Encyclopedia"
check box.
4. Quit and then restart Encarta Encyclopedia 2000.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.
Additional query words: multi multi-media media mm ee2k intro sound skips
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Keywords : kbhw kbsound kbui kbimu kbHardware
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version : :
Issue type : kbbug
Solution Type : kbpending
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