Article: Q237267
Product(s): Microsoft Home Multimedia Titles
Version(s): ; WINDOWS:
Operating System(s):
Keyword(s): kbenv kbimu
Last Modified: 25-JUN-2000
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The information in this article applies to:
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Reference Suite 2000
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SYMPTOMS
========
When you upgrade to Microsoft Windows 2000, you may be unable to start any of
the following programs:
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Reference Suite 2000
- Microsoft Encarta Research Organizer
RESOLUTION
==========
To work around this issue, remove and then reinstall the programs listed in the
"Symptoms" section of this article. To do this:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. In the list of installed programs, click one of the programs listed in the
"Symptoms" section of this article.
4. Click Add/Remove.
5. Follow the instructions on the screen to remove the program.
6. Repeat steps 3-5 for each program listed in the "Symptoms" section of this
article.
7. Close Control Panel.
8. Insert the Installation and Resources CD-ROM for the program you want to
reinstall, and then follow the instructions on the screen to reinstall the
program.
9. Repeat step 8 for each program you want to reinstall.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Additional query words: multi multi-media media mm ee2k ers2k ro2k launch updates win2k
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Keywords : kbenv kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 kbEncartaReference2000
Version : :; WINDOWS:
Issue type : kbbug
Solution Type : kbpending
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