Article: Q237506
Product(s): Microsoft Home Multimedia Titles
Version(s):
Operating System(s):
Keyword(s): kberrmsg kbtool kbimu
Last Modified: 25-JUN-2000
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The information in this article applies to:
- Microsoft Encarta Encyclopedia 2000
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SYMPTOMS
========
If you attempt to open a Sample Project included with Microsoft Encarta Research
Organizer 2000 from Windows Explorer, you may experience one or more of the
following symptoms:
- A previous version of Encarta Research Organizer may start and open the
Sample Project.
- You may receive the following error message:
You need a new version of Research Organizer to open this file.
CAUSE
=====
This behavior can occur if the following conditions are true:
- You install Encarta Research Organizer 2000 without removing a previous
version of Encarta Research Organizer.
- The most recent instance of Encarta Research Organizer you started is the
previous version of Encarta Research Organizer that is still installed on
your computer.
- You attempt to open the Sample Project from Windows Explorer.
RESOLUTION
==========
To resolve this issue:
1. Start Encarta Research Organizer 2000.
2. Under Get Started, click View Sample Projects.
3. Click a sample project, and then click Open.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.
MORE INFORMATION
================
To prevent this issue from occurring, remove any previous versions of Encarta
Research Organizer installed on your computer after you install Encarta
Encyclopedia 2000.
Additional query words: multi multi-media media mm ero2k ee2k
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Keywords : kberrmsg kbtool kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version : :
Issue type : kbbug
Solution Type : kbpending
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