Article: Q237520
Product(s): Microsoft Home Multimedia Titles
Version(s):
Operating System(s):
Keyword(s): kbhw kbui kbimu kbHardware
Last Modified: 25-JUL-2001
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The information in this article applies to:
- Microsoft Encarta Encyclopedia 2000
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SYMPTOMS
========
When you open an article in Microsoft Encarta Encyclopedia 2000, the article may
take an unexpectedly long time to appear on the screen or the program may stop
responding.
CAUSE
=====
This behavior can occur if the microprocessor (CPU) installed in your computer
meets or only barely exceeds the minimum system requirements needed to run
Encarta Encyclopedia 2000.
RESOLUTION
==========
To resolve this issue, install a faster microprocessor in your computer.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.
MORE INFORMATION
================
If a CD-ROM changer is installed in your computer, you may be able to improve
performance by inserting only one Encarta Encyclopedia compact disc in the
CD-ROM changer at any one time.
When you are prompted to insert the other Encarta Encyclopedia CD-ROM into the
CD-ROM drive, remove the Encarta CD-ROM that is currently in the CD-ROM changer
before you insert the other disc.
Additional query words: multi multi-media media mm ee2k opens hangs freeze lock
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Keywords : kbhw kbui kbimu kbHardware
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version : :
Issue type : kbbug
Solution Type : kbpending
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