Article: Q237533
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:; :
Operating System(s):
Keyword(s): kberrmsg kbsetup kbimu
Last Modified: 27-OCT-2000
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The information in this article applies to:
- Microsoft Encarta Reference Suite 2000
- Microsoft Encarta Reference Suite 2001
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SYMPTOMS
========
When you attempt to install Microsoft Encarta Reference Suite 2000, you may
receive an error message similar to the following even if sufficient hard disk
space is available to install Encarta Reference Suite 2000:
There is insufficient hard disk space to install Microsoft Encarta Reference
Suite 2000.
If you click Retry, Setup appears to finish successfully but you receive an error
message stating that the program is not properly installed.
CAUSE
=====
This behavior can occur if the following conditions are true:
- Insufficient space is available on the hard disk on which Microsoft Windows
is installed.
- You attempt to install Encarta Reference Suite 2000 on a hard disk other than
the hard disk on which Windows is installed.
NOTE: You can also receive the initial error message if you attempt to install
Encarta Reference Suite 2000 to the same hard disk on which Windows is
installed.
RESOLUTION
==========
To resolve this issue, make sure at least 48 megabytes (MB) of hard disk space
is available on the hard disk on which Windows is installed.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Encarta Reference
Suite 2000.
MORE INFORMATION
================
Certain components of Encarta Reference Suite 2000 are installed on the same
hard disk on which Windows is installed even if you install Encarta Reference
Suite 2000 to a different hard disk.
Additional query words: multi multi-media media mm ers2k
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Keywords : kberrmsg kbsetup kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2000 kbEncartaReference2001
Version : WINDOWS:; :
Issue type : kbbug
Solution Type : kbpending
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