Article: Q238045
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kb3rdparty kbsetup kbimu
Last Modified: 25-JUN-2000
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The information in this article applies to:
- Microsoft Encarta Reference Suite 2000
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SYMPTOMS
========
When you attempt to install Microsoft Encarta Reference Suite 2000, Setup may
stop responding (hang).
CAUSE
=====
This behavior can occur if McAfee Nuts & Bolts 98 is installed on your
computer.
RESOLUTION
==========
To work around this issue, remove McAfee Nuts & Bolts 98, install Encarta
Reference Suite 2000, and then reinstall McAfee Nuts & Bolts 98. To do
this:
1. Press CTRL+ALT+DELETE to open the Close Program dialog box.
2. Click Setup.exe, and then click End Task.
If you receive a message stating that the program is busy or not responding,
click End Task again.
NOTE: If the program does not quit, press the restart button on the front of
your computer.
3. Click Start, point to Settings, and then click Control Panel.
4. Double-click Add/Remove Programs.
5. In the list of installed programs, click McAfee Nuts & Bolts 98, and then
click Add/Remove.
6. Click OK, and then click OK again.
7. Close Control Panel.
8. Insert the Encarta Reference Suite 2000 Installation and Resources Disc
CD-ROM into the CD-ROM or DVD-ROM drive.
9. Follow the instructions on the screen to install Encarta Reference Suite
2000.
10. Reinstall McAfee Nuts & Bolts 98.
MORE INFORMATION
================
The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
Additional query words: multi multi-media media mm ers2k hang freeze lock
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Keywords : kb3rdparty kbsetup kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2000
Version : WINDOWS:
Issue type : kbprb
Solution Type : kbpending
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