Article: Q242034
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP5
Operating System(s):
Keyword(s): kbWinNT4sp6fix
Last Modified: 20-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0, Terminal Server Edition
- Microsoft Windows NT Workstation version 4.0 SP5
- Microsoft Windows NT Server version 4.0 SP5
- Microsoft Windows NT Server, Enterprise Edition version 4.0 SP5
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NOTE: The information in this article applies to the
Far East version(s) of Windows NT 4.0 Service Pack 5.
SYMPTOMS
========
When you print a test page on a Lexmark Optra S 2450 with Far East versions of
Windows NT 4.0 Service Pack 5 (SP5), you may receive a
"PAGE_FAULT_IN_NONPAGED_AREA" error message on a blue screen.
CAUSE
=====
This behavior occurs when text is formatted. Unidrv calls a function that does
not adjust to the current code page. This creates unpredictable results on
computers running Far East versions of Windows NT 4.0 SP5.
RESOLUTION
==========
Windows NT Server or Workstation 4.0
------------------------------------
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/Windows/ServicePacks/
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
Windows NT Server 4.0, Terminal Server Edition
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To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:
Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition
Service Pack 6.
Additional query words: fe
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Keywords : kbWinNT4sp6fix
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp5 kbWinNTS400sp5 kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version : winnt:4.0 SP5
Issue type : kbbug
Solution Type : kbfix
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