Article: Q242111
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s):
Last Modified: 10-AUG-2001
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
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SYMPTOMS
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When you install a new CD-ROM drive on a computer running Microsoft Windows NT,
the computer may not recognize the CD-ROM drive.
CAUSE
=====
This behavior can occur if you installed the wrong CD-ROM driver.
RESOLUTION
==========
To resolve this issue, install the correct CD-ROM driver for your CD-ROM drive.
To do this, follow these steps:
NOTE: To identify the correct CD-ROM driver, you need to know the manufacturer
and model of your CD-ROM drive. However, for some models, you can use a generic
mass-storage controller driver to run the CD-ROM drive.
1. In Control Panel, double-click SCSI Adapters.
2. Click the Devices tab.
3. In the list of SCSI adapters and connected devices, click the CD-ROM drive.
4. On the Drivers tab, click Add.
5. In the Manufacturers list, click the manufacturer of the CD-ROM drive.
6. In the SCSI Adapter list, click the adapter name, and then do one of the
following:
a. If you have a driver disk from the manufacturer, click Have Disk, and then
follow the instructions for completing the installation.
b. If you do not have a driver disk from the manufacturer, click OK, and then
continue to install the driver.
7. When you complete the installation, restart the computer.
Additional query words: SCSI IDE device
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Keywords :
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : winnt:4.0
Issue type : kbprb
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