Article: Q242983
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP4
Operating System(s):
Keyword(s): kb3rdparty kbinterop
Last Modified: 11-DEC-2001
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The information in this article applies to:
- Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition
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SYMPTOMS
========
When you use a computer that is running both the Citrix Metaframe client and the
Netscape Communicator Web browser software to communicate with a computer
running Windows NT Server 4.0, Terminal Server Edition, the server may stop
responding (hang) and display the following error message on a blue screen:
STOP1E: UNHANDLED KERNEL EXCEPTION
(0xC00000005,0xA3053380,0x000000000,0x00000008)
NOTE: The second parameter may vary, but the memory dump always indicates the
address falls in the win32k!GreRealizePalette() address space.
CAUSE
=====
This problem occurs because GreRealizePallette() was not checking for a NULL
object in some cases.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:
Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0 Server, Terminal
Server Edition. This problem was first corrected in Windows NT 4.0 Server,
Terminal Server Edition, Service Pack 5.
Additional query words:
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Keywords : kb3rdparty kbinterop
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServSearch
Version : winnt:4.0,4.0 SP4
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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