Article: Q243080
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.0,5.5; winnt:5.0,5.5
Operating System(s):
Keyword(s): exc5 exc55
Last Modified: 02-AUG-2000
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The information in this article applies to:
- Microsoft Exchange Server, versions 5.0, 5.5
- Microsoft Outlook Web Access, version 5.5
- Microsoft Exchange Active Server Components, version 5.0
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SYMPTOMS
========
When you apply an Exchange Server service pack, after the files are copied, when
you start the World Wide Web (WWW) service, you may receive the following error
message:
Microsoft Exchange Setup
Access is Denied
Microsoft Windows NT ID No. 0xc0020005
RESOLUTION
==========
To resolve this issue:
1. Click OK to cancel the Exchange Server service pack update.
2. In Control Panel, double-click Services. Disable all third-party and
non-essential services, such as monitoring agents, Simple Network Management
Protocol (SNMP), uninterruptible power supply (UPS), backup programs, and
anti-virus programs.
3. If you have Outlook Web Access (OWA) for Exchange Server 5.5 or Active Server
Components for Exchange Server 5.0 and you have any custom Active Server
pages installed, make backups of those custom Active Server pages.
4. Insert the Exchange Server CD-ROM, and then start Exchange Server Setup.
Click Add/Remove.
5. If the Outlook Web Access check box is selected, click to clear the Outlook
Web Access check box, and then run Setup to remove OWA. In Exchange 5.0, if
the Active Server Components check box is selected, click to clear the Active
Server Components check box, and then run Setup to remove Active Server
Components.
6. After Setup finishes, delete the Exchsrvr\Webdata folder.
7. Run the Exchange Server service pack update. After you apply the update,
reinstall OWA or Active Server Components if necessary, and then copy the
custom Active Server Pages if necessary.
8. Reapply the Exchange Server service pack update.
Additional query words:
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Keywords : exc5 exc55
Technology : kbOutlookSearch kbZNotKeyword6 kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550 kbExchangeActiveServComp500
Version : WINDOWS:5.0,5.5; winnt:5.0,5.5
Issue type : kbprb
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