Article: Q254323
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:95
Operating System(s):
Keyword(s): kberrmsg kbprint osr2 win95
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Windows 95 OEM Service Release, versions 2.0, 2.1, 2.5
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SYMPTOMS
========
When you attempt to print from Windows 95 OEM Service Release 2 (OSR2), 2.1
(OSR2.1), or 2.5 (OSR2.5), you may receive the following message:
Before you can use the printer '\<servername>\<printername>' it
must be setup on your computer. Do you want Windows to setup the printer and
continue this operation?
Clicking Yes starts the Add Printer Wizard. The printer icon appears with a red X
and the following message is displayed:
\\<servername>\<printername>
This network printer is currently offline. You can install the printer now,
but you will not be able to print to it until it comes back online.
CAUSE
=====
This behavior can occur if the printer is connected to an AS/400 NetServer.
RESOLUTION
==========
The following versions of the Spoolss.dll file work in this environment:
- 4.00.950 8/24/96 (the original version included with OSR2.x)
- 4.00.951 10/23/96 (the hotfix version referred to in Q159873)
To resolve this issue, install the hotfix described in either of the following
Microsoft Knowledge Base articles:
Q159873 Err Msg: SPOOL32 Caused a Stack Fault in Module SPOOLSS.DLL...
Q167775 Spool32.exe Error When Printing on a Network
Additional query words:
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Keywords : kberrmsg kbprint osr2 win95
Technology : kbWin95search kbOPKSearch kbWin95OPKOSR25 kbWin95OPKOSR210
Version : WINDOWS:95
Issue type : kbprb
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