Article: Q264102
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s):
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 10-NOV-2000
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The information in this article applies to:
- Microsoft Exchange Server, version 5.5
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SYMPTOMS
========
After you install the Extensible Storage Engine (ESE) fix that is described in
the following Microsoft Knowledge Base article
Q254682 XADM: Exchange Server 5.5 Post-SP3 Database Engine Fixes
Cheyenne ARCserve 6.5 and other third-party backup programs may stop responding
when you back up Exchange Server databases.
CAUSE
=====
This issue can occur because the Edbbcli.dll file stops some third-party backup
programs during overlapped input/output (I/O) and attempts to read beyond the
end of a file.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:
Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
WORKAROUND
==========
To work around this issue, replace the Edbbcli.dll file with the Exchange Server
5.5 Service Pack 3 (version 5.5.2650.17) version of the Edbbcli.dll file until
the fix that is described in this article is available.
STATUS
======
Microsoft has confirmed this to be a problem in Exchange Server 5.5. This
problem was first corrected in Exchange Server 5.5 Service Pack 4.
MORE INFORMATION
================
The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
Additional query words:
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Keywords : exc55 kbExchange550preSP4fix kbExchange550sp4Fix
Component : JET MDB Backup/Rest
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : winnt:5.5
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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