Article: Q266512
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0
Operating System(s):
Keyword(s): kbtool kbimu
Last Modified: 12-NOV-2001
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The information in this article applies to:
- Microsoft Encarta Africana, Third Edition
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
- Microsoft Encarta Interactive World Atlas 2001
- Microsoft Encarta Reference Suite 2001
- Microsoft Encarta Researcher, version 1.0
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SYMPTOMS
========
When you use a keyboard shortcut in one of programs listed at the beginning of
this article, a Microsoft Internet Explorer command is run instead of an Encarta
Researcher command.
For example, when you press CTRL+N, you open a new Internet Explorer window
instead of opening a new Encarta Researcher project.
CAUSE
=====
When the same keyboard shortcut is used by both Internet Explorer and Encarta
Researcher, the Internet Explorer command overrides the Encarta Researcher
command.
RESOLUTION
==========
To resolve this issue, use the menu commands in Encarta Researcher to perform
actions instead of using keyboard shortcuts.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Additional query words: 1.00 multi multi-media media mm ee2001 accelerators keystroke
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Keywords : kbtool kbimu
Technology : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaAfricana300 kbEncartaReference2001 kbEncartaWorldAtlas2001 kbEncartaResearcher
Version : :1.0
Issue type : kbprb
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