Article: Q267233
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.5
Operating System(s):
Keyword(s): exc55
Last Modified: 18-MAY-2001
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The information in this article applies to:
- Microsoft Exchange Server, version 5.5, on platform(s):
- the operating system: Microsoft Windows NT 4.0
- the operating system: Microsoft Windows 2000
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SYMPTOMS
========
When you attempt to move mailboxes from one server to another by using the Move
Mailbox feature in the Exchange Administrator program, you may receive the
following error message:
The Client Operation Failed
Microsoft Exchange Information Store
ID No. 80004005-0501-0000050a
CAUSE
=====
This behavior may be caused by third-party anti-virus software services that are
running against the information store.
WORKAROUND
==========
To work around this problem, quit all anti-virus services, and then run the Move
Mailbox feature.
MORE INFORMATION
================
For additional information about the Move Mailbox feature and anti-virus
Application Programming Interface (API) enabled anti-virus software, click the
article number below to view the article in the Microsoft Knowledge Base:
Q264731 XADM: MAPI-Based Tasks Do Not Work with Virus API Anti-Virus Software
Running on the Exchange Server Computer
Additional query words:
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Keywords : exc55
Technology : kbExchangeSearch kbZNotKeyword2
Version : winnt:4.0,5.5
Issue type : kbprb
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