Q268610: WD97: Word Crashes When Starting Word with Hyperlink from IE

Article: Q268610
Product(s): Word 97 for Windows
Version(s): 
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you open an embedded session of Word from Microsoft Internet Explorer and
then select a command, you receive an error message similar to the following:

  The instruction at "0x30301a73" referenced memory at "0x00000000". The memory
  could not be "read".

Winword.exe may still appear in the list of active processes.

RESOLUTION
==========

To resolve the problem described in this article, obtain and install the latest
Microsoft Word 97 update from the following Microsoft Web site:

  http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx

IMPORTANT: Microsoft Word 97 post-service release fixes are cumulative. The
latest update contains all of the fixes since Service Release 2. If you install
the latest update for Word 97, you do not need to install any other updates
after Service Release 2.

For additional information about the fixes included in the latest update for Word
97, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q265374 WD97: Post Service Release Fixes for Word 97


STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.



Additional query words: word97 wd97 ie embedded errmsg crash

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Keywords          : kberrmsg 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : :
Hardware          : x86
Issue type        : kbprb

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