Article: Q272353
Product(s): Microsoft Home Multimedia Titles
Version(s):
Operating System(s):
Keyword(s): kbsound kbimu
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Encarta Language Learning French
- Microsoft Encarta Language Learning French Deluxe
- Microsoft Encarta Language Learning Spanish
- Microsoft Encarta Language Learning Spanish Deluxe
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SYMPTOMS
========
When you use any of the Microsoft Encarta Language Learning programs listed at
the beginning of this article, you may experience the following symptoms:
- When you start the program, the introductory music may not be played.
- When you play a video clip, the sound track may not be played.
- When you use the Virtual Challenge feature, the screen may be blank. If you
click Reset, you may receive a script error message.
CAUSE
=====
These behaviors can occur if the Microsoft ActiveX components in Microsoft
Internet Explorer are missing or damaged.
RESOLUTION
==========
To resolve this issue, uninstall and then reinstall Internet Explorer.
Uninstall Internet Explorer 5
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To uninstall internet Explorer 5:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. In the list of programs, click "Microsoft Internet Explorer 5 and Internet
Tools", and then click Add/Remove.
4. Click Restore Previous Windows Configuration, and then click OK.
5. Restart your computer.
Install Internet Explorer 5 from the Encarta Language Learning CD-ROM:
To install Internet Explorer 5:
1. Insert the Encarta Language Learning CD-ROM into the CD-ROM drive.
2. Click Start, and then click Run.
3. In the Open box, type the following line
<drive>:\IE5\ie5setup.exe
where <drive> is the drive letter of the CD-ROM drive.
NOTE: If you are prompted, click "Complete install" to install all of the
components in Internet Explorer.
MORE INFORMATION
================
To download and install the latest version of Internet Explorer, visit the
following Microsoft Web site:
http://windowsupdate.microsoft.com
Additional query words: multi multi-media media mm ellf ells remove movie movies video videos silent black screen avi avis
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Keywords : kbsound kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbHLangSpanish kbHLangFrench
Version : :
Issue type : kbprb
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