Article: Q272497
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s):
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
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SYMPTOMS
========
You may receive an error message on a blue screen. The error message has the
following parameters:
0x0000001e (0xc0000005, 0xa001d4dc, 0x00000000, 0x00000014)
CAUSE
=====
The Windows NT 4.0 Win32k.sys system file is attempting to access a null
pointer.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0 service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.
The English version of this fix should have the following file attributes or
later:
Date Time Size File name Platform
-----------------------------------------------------
9/13/2000 4:06:25PM 166,160 Gdi32.dll Intel
9/13/2000 4:06:23PM 326,416 User32.dll Intel
9/13/2000 4:06:33PM 1,254,480 Win32k.sys Intel
9/13/2000 4:06:30PM 175,376 Winsrv.dll Intel
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0.
Additional query words: bugcheck
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Keywords : kbWinNT400PreSP7Fix
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : :4.0
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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