Article: Q272559
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s):
Keyword(s): exc55 kbExchange550sp4Fix
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Exchange Server, version 5.5
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SYMPTOMS
========
The information store (Store.exe) may stop responding (crash) with an access
violation when you save a complex folder view, and you receive the following
error message:
store.exe - Application Error
"The instruction at "0x00386620" referenced memory at "0x00000000".
The memory could not be "read".
The following event is written in the Application log in Event Viewer:
Event ID: 4096
Source:Dr.Watson
Description
The application, exe\store.dbg, generated an application error The error occurred
on 10/24/2000 @ 9:41:42.854 The exception generated was c0000005 at address
0x00386620 (no symbols)
CAUSE
=====
The information store does not calculate the size of the index buffer for the
view correctly.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.
Additional query words: X5 107698 STORE!JIDX EcAddCondColumn
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Keywords : exc55 kbExchange550sp4Fix
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : :5.5
Issue type : kbbug
Solution Type : kbfix
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