Article: Q273500
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1.0; :
Operating System(s):
Keyword(s): kbsetup kbimu
Last Modified: 12-NOV-2001
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The information in this article applies to:
- Microsoft Encarta Africana 2000
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Reference Suite 2000
- Microsoft Encarta Interactive World Atlas 2000
- Microsoft Encarta World English Dictionary, version 1.0
- Microsoft Works Suite 2000
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SYMPTOMS
========
When you use any of the Microsoft Encarta 2000 programs listed at the beginning
of this article, you may experience the following symptoms:
- The program may install more slowly than expected.
- The program may run more slowly than expected and may appear to stop
responding (hang).
- When you use Encarta World Atlas, the Map section may not build on the
screen.
CAUSE
=====
This behavior can occur if you have a Sony DVD-ROM drive installed in your
computer and either one of the following video adapters:
- ATI Rage IIc
- STB Sprint 32 PCI
RESOLUTION
==========
To resolve this issue, either replace the video adapter or replace the DVD-ROM
drive.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
MORE INFORMATION
================
The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
Additional query words: ea2000 ee2000 ers2000 ewed ewa
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Keywords : kbsetup kbimu
Technology : kbHomeProdSearch kbWorksSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbWorks2000 kbEncartaEnCyc2000 kbEncartaAfricana2000 kbEncartaReference2000 kbEncartaWorldAtlas2000 kbEncartaWorldEngDict
Version : WINDOWS:1.0; :
Issue type : kbprb
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