Article: Q274398
Product(s): The Microsoft Network
Version(s): 1.0
Operating System(s):
Keyword(s):
Last Modified: 12-NOV-2001
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The information in this article applies to:
- MSN Companion, version 1.0
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SYMPTOMS
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Symptoms include the following:
- When the user goes to the Address Book, addresses that were previously
inputted are missing.
- When the user tries to re-type some of the missing addresses, an error
message appears stating that the address already exists.
CAUSE
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This issue is caused by the MSN Companion address caching system.
RESOLUTION
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1. Have the user unplug the device, and then plug it back in.
2. After the device starts up again, the problem should be resolved.
Note: You can also have the user wait until the next day and try again, but
unplugging and restarting is preferred.
STATUS
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Microsoft has confirmed this to be a problem in MSN Companion Version#1.0.
MORE INFORMATION
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Additional query words: kbimu
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Keywords :
Technology : _IKkbbogus kbMSNSearch kbMSNCompanion
Version : :1.0
Issue type : kbprb kbinfo
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