Article: Q274667
Product(s): The Microsoft Network
Version(s): 1.0
Operating System(s):
Keyword(s):
Last Modified: 12-NOV-2001
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The information in this article applies to:
- MSN Companion, version 1.0
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SYMPTOMS
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<B7> The user can send e-mail, but has never successfully received e-mail.
CAUSE
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When the account was created, the e-mail routing was never set up properly, so
the e-mail messages sent to the customer never get routed to the Hotmail mailbox
that MSN Companion uses. The messages send successfully because the Hotmail
mailbox was created correctly.
RESOLUTION
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1. Escalate these types of users to MSNIANOC: Tell MSNIANOC that the user's
email routing is not configured correctly for MSN Companion, and to run a
standard e-mail reset with the user.
When MSNIANOC responds saying that the user has been fixed, the user's e-mail
issues will be resolved.
2. Send the customer an email to let them know that their e-mail is fixed, or
call the user directly.
MORE INFORMATION
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Additional query words: kbimu
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Keywords :
Technology : _IKkbbogus kbMSNSearch kbMSNCompanion
Version : :1.0
Issue type : kbprb kbinfo
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