Article: Q278514
Product(s): The Microsoft Network
Version(s): 1.0
Operating System(s):
Keyword(s):
Last Modified: 12-NOV-2001
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The information in this article applies to:
- MSN Companion, version 1.0
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SYMPTOMS
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While loading a graphic, the unit appears to "hang" with only 25% of the update
complete. Unplugging the unit does not clear the action and the you are unable
to cancel the update.
CAUSE
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The MSN Companion unit may require more time when asked to load a graphic.
Downloading the update for a complex graphic can seem an overly lengthy process.
RESOLUTION
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Give the unit more time to complete the download updating process.
Remember that the speed of your dial-up connection can be impacted by Internet
traffic congestion. This means that your connection will be slower at a time of
day when many more people are online, or if signals are having to be routed
around an Internet problem somewhere (such as a broken backbone cable or hub).
If after giving the unit more time it seems that there may be a problem with your
unit, please contact MSN Companion Technical Support at (888) 386-6497.
Additional query words: kbimu
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Keywords :
Technology : _IKkbbogus kbMSNSearch kbMSNCompanion
Version : :1.0
Issue type : kbinfo
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