Article: Q279217
Product(s): The Microsoft Network
Version(s): 1.0
Operating System(s):
Keyword(s):
Last Modified: 12-NOV-2001
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The information in this article applies to:
- MSN Companion, version 1.0
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SYMPTOMS
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When you turn on the MSN Companion unit, it only shows the white "MSN" splash
screen and hangs there permanently.
CAUSE
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There is some low-level problem with the device or the Operating System.
RESOLUTION
==========
This is a serious problem. Contact MSN Companion Technical Support at (888)
386-6497.
With the assistance of Technical Support failsafe the device. Failsafe will use
the phone line for approximately 1 hour. For instuction to failsafe the unit see
<A0><A0><A0><A0>Q 274256 - MSN Companion Troubleshooting Tool FAILSAFE
If failsafe doesn't fix the problem, then there is a problem with the hardware
and the device needs to be replaced. Contact the manufacturer for a replacement.
Additional query words: kbimu
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Keywords :
Technology : _IKkbbogus kbMSNSearch kbMSNCompanion
Version : :1.0
Issue type : kbprb
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