Article: Q288974
Product(s): The Microsoft Network
Version(s): 1.0,2.0
Operating System(s):
Keyword(s):
Last Modified: 12-NOV-2001
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The information in this article applies to:
- MSN Companion, versions 1.0, 2.0
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SYMPTOMS
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Before every MSN companion session, you have to log on via the 1-800
registration number before you can log on and browse the Internet. Common user
comments are as follows:
- Why do I have to go through signup each time I start the device?
- Why do I keep getting "Welcome" messages?
CAUSE
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One of the files on the device has become corrupt.
RESOLUTION
==========
Conduct a "FAILSAFE" procedure.
See KB article Q274256 MSN Companion Troubleshooting Tool FAILSAFE.
(http://support.microsoft.com/support/kb/articles/Q274/2/56.ASP)
MORE INFORMATION
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Additional query words: kbimu
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Keywords :
Technology : _IKkbbogus kbMSNSearch kbMSNCompanion
Version : :1.0,2.0
Issue type : kbprb
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