Article: Q295812
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s):
Keyword(s): kbExchange550
Last Modified: 16-JUL-2001
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The information in this article applies to:
- Microsoft Exchange Server, version 5.5
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SYMPTOMS
========
When you try to send messages from Exchange Server to Lotus cc:Mail by using the
Microsoft Exchange Connector for Lotus cc:Mail, the Connector for cc:Mail
Service starts but the messages may remain queued in the
\Exchsrvr\Ccmcdata\Submit folder instead of going to the Lotus cc:Mail users. No
error message appears in the Application Event log.
CAUSE
=====
This behavior can occur if the \Exchsrvr\Ccmcdata\Import folder is damaged.
WORKAROUND
==========
To work around this behavior, recreate the subfolders and .ini files that are in
the \Exchsrvr\Ccmcdata folder:
1. Under Services in Control Panel, stop the Connector for cc:Mail Service, and
then move all of the subfolders and files from the \Exchsrvr\Ccmcdata folder
to a temporary folder.
2. Under Services in Control Panel, restart the Connector for cc:Mail Service to
recreate all of the subfolders and .ini files that are in the
\Exchsrvr\Ccmcdata folder.
3. Stop the Connector for cc:Mail Service again, and then move all of the files
from the temporary folder back to the \Exchsrvr\Ccmcdata\Submit folder.
4. Restart the Connector for cc:Mail Service to send the files that are in the
Submit folder to the cc:Mail post office.
MORE INFORMATION
================
When the Connector for cc:Mail finishes the conversion process, the messages are
written to the \Exchsrvr\Ccmcdata\Submit folder. The cc:Mail Import program then
writes the files to the \Exchsrvr\Import folder. However, if the
\Exchsrvr\Import folder is damaged, the messages remain queued in the
\Exchsrvr\Ccmcdata\Submit folder.
Additional query words: ccmail stuck directory
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Keywords : kbExchange550
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : :5.5
Issue type : kbprb
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