Article: Q297233
Product(s): The Microsoft Network
Version(s): 1.0,1.05,1.2,1.3,2.0,2.5,2.5 (OEM Release),2.51,2.52,2.6,5.0,5.1,5.2,5.3,6.0,6.1
Operating System(s):
Keyword(s):
Last Modified: 12-JUN-2001
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The information in this article applies to:
- The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5, 2.5 (OEM Release), 2.51, 2.52, 2.6, 5.0, 5.1, 5.2, 5.3, 6.0, 6.1
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SYMPTOMS
========
You can't access your MSN Internet Access account or you receive the following
error message:
"Either your username or password is incorrect or your account could not be
accessed."
CAUSE
=====
This error occurs because you have two computers and you have connected with MSN
Internet Access on both computers simultaneously.
RESOLUTION
==========
If you have MSN set up on two computers and you are currently connected to MSN
Internet Access on both computers, you will need to disconnect the second
connection.
Note: The MSN Subscriber Agreement (2.2) specifies that simultaneous connections
to MSN are prohibited.
To view the information about simultaneous connections in the MSN Internet Access
Subscriber Agreement
1. Go to: http://supportservices.msn.com.
2. Under Get Support, click Rights and Responsibilities, and then click
Subscriber Agreement.
MORE INFORMATION
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Additional query words: kbimu; MSN Explorer
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Keywords :
Technology : kbMSNSearch kbMSN600 kbMSN610 kbMSN520 kbMSN530 kbMSN510 kbMSN500 kbMSN200 kbMSN252 kbMSN130 kbMSN251 kbMSN260 kbMSN105 kbMSN250 kbMSN250OEM kbMSN120
Version : :1.0,1.05,1.2,1.3,2.0,2.5,2.5 (OEM Release),2.51,2.52,2.6,5.0,5.1,5.2,5.3,6.0,6.1
Issue type : kbprb
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