Article: Q302649
Product(s): The Microsoft Network
Version(s):
Operating System(s):
Keyword(s):
Last Modified: 30-JUL-2001
SYMPTOMS
========
After changing the age setting on the account to 13 years or younger, you cannot
sign into MSN Companion.
CAUSE
=====
By changing to age to the age of a minor (under the age of 13), MSN Companion
recognizes the user as a Kid Passport account, and the MSN Companion does not
utilize Kids Passport.
RESOLUTION
==========
To resolve this issue
- Access your MSN account through a PC and correct the setting there. If you do
not have access to a pc, please contact Customer Service.
Note: The MSN Companion product team is working to incorporate Kids Passport on
MSN Companion.
MORE INFORMATION
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Additional query words: kbimu
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Keywords :
Issue type : kbprb
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