Article: Q305294
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0
Operating System(s):
Keyword(s): kbimu
Last Modified: 12-NOV-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Encarta Encyclopedia Deluxe 2002, version 1.0
- Microsoft Encarta Reference Library 2002, version 1.0
- Microsoft Encarta Reference Library 2002 - DVD Edition
-------------------------------------------------------------------------------
SYMPTOMS
========
When you switch between two 3D Virtual Tours that are loading, Encarta may stop
responding (hang).
CAUSE
=====
This behavior can occur if you are using assigned buttons on a Microsoft
IntelliPoint mouse to go forward and backward between the two loading tours.
RESOLUTION
==========
To work around this issue, do not use the mouse to switch between the two tours.
Use the following keyboard strokes to switch between the two tours:
ALT+LEFT ARROW
ALT+RIGHT ARROW
MORE INFORMATION
================
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Additional query words:
======================================================================
Keywords : kbimu
Technology : kbHomeProdSearch _IKkbbogus kbEncartaSearch kbMMSearch kbEncartaRef2002 kbEncartaEnCyc2002Del kbEncartaRef2002DVD
Version : :1.0
Issue type : kbprb
=============================================================================