Article: Q309427
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0
Operating System(s):
Keyword(s): kberrmsg kbimu
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Encarta Reference Library 2002, version 1.0
- Microsoft Works Suite 2001
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SYMPTOMS
========
When you install Microsoft Encarta Reference Library 2002, you may receive the
following error message:
Internal Error 2894.1157
When you use the Microsoft Works 2001 Task Launcher, you may receive one of the
following error messages:
The Works Task Launcher cannot access the task you selected. Necessary files
may be missing, corrupted, or may have been deleted. To restore or replace
files, reinstall Works, and then try starting the task again. If you no
longer use the task, with the right button, click the task name, and then
click Delete.
-or-
Works cannot access one or more files.
-or-
MSWORKS caused an invalid page fault in module RICHED20.DLL.
CAUSE
=====
This behavior can occur if an incorrect or corrupted version of the Riched20.dll
file is installed on your computer, or if Riched20.dll is missing.
This behavior can also occur if your computer is infected with the Nimda virus
(W32.Nimda.A@mm).
If you are experiencing this behavior and you have Microsoft Office 2000
installed, follow the steps in the following Knowledge Base article:
Q236053 OFF2000: Internal Error 2894 During Office Installation
NOTE: This behavior can also occur after you have disinfected your system of the
Nimda virus. In this case, also follow the steps in the preceding article to
resolve the issue.
RESOLUTION
==========
To resolve this issue, reinstall Windows Installer to repair the damaged
Riched20.dll file. To do this, follow these steps:
1. Make sure that the Nimda virus is completely removed from your system.
2. Search for Riched20.dll, and then delete it if you find it.
To do this, follow the steps appropriate to your operating system.
Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows NT
a. Click Start, point to Find, and then click "Files or Folders".
b. In the Named box, type the following:
Riched20.dll
c. In the "Look in" box, make sure that My Computer is selected.
d. Click Find Now.
e. Delete any Riched20.dll file found in the following folders:
Windows 95 and Windows 98
c:\Windows\System
Windows NT
c:\Windows\System32
f. Close the Search Results dialog box.
Microsoft Windows Millennium Edition (Me) and Microsoft Windows 2000
a. Click Start, point to Search, and then click "For Files or Folders".
b. In the "Search for files or folders named" box, type the following:
Riched20.dll
c. In the "Look in" box, make sure that My Computer is selected.
d. Click Search Now.
e. Delete any Riched20.dll file found in the following folders:
Windows Me
c:\Windows\System
Windows 2000
c:\Windows\System32
f. Close the Search Results dialog box.
3. Install Windows Installer.
To do this, use one of the following methods.
METHOD 1
Download the latest version of Windows Installer from the Microsoft Download
Center. To do this, browse to the link appropriate to your version of Windows.
Windows 95, Windows 98, and Windows Me
http://www.microsoft.com/downloads/release.asp?ReleaseID=32831
(http://www.microsoft.com/downloads/release.asp?ReleaseID=32831)
Windows NT and Windows 2000
http://www.microsoft.com/downloads/release.asp?ReleaseID=32832
(http://www.microsoft.com/downloads/release.asp?ReleaseID=32832)
METHOD 2
Install the original version of Windows Installer from the Microsoft Windows
CD-ROM.
On a Windows 95, Windows 98, or Windows Me-based computer, open the Msi folder on
the Windows CD-ROM, and then double-click Instmsi.exe.
-or-
On a Windows NT 4.0 or Windows 2000-based computer, open the Msi folder on the
Windows CD-ROM, and then double-click Instmsiw.exe.
METHOD 3
If you do not have the Windows CD-ROM, you may find the Windows Installer files
on the CD-ROM for each individual program. Follow the steps appropriate to the
program.
Microsoft Encarta Reference Library 2002
1. Insert the Installation & Resources CD-ROM into your computer's CD-ROM
or DVD-ROM drive.
2. Click Start, and then click Run.
3. On a Windows 98 or Windows Me-based computer, type the following in the
Open box
<d>:\instmisa.exe
where <d> is the drive letter of your computer's CD-ROM or DVD-ROM drive.
4. On a Windows NT or Windows 2000-based computer, type the following in the
Open box
<d>:\instmisw.exe
where <d> is the letter of your CD-ROM or DVD-ROM drive.
5. Follow the instructions for installation.
Microsoft Works Suite 2001
1. Insert Disk 1 into your computer's CD-ROM or DVD-ROM drive.
2. Click Start, and then click Run.
3. On a Windows 98 or Windows Me-based computer, type the following in the
Open box
<d>:\MSWorks\instmisa.exe
where <d> is the letter of your CD-ROM or DVD-ROM drive.
4. On a Windows NT or Windows 2000-based computer, type the following in the
Open box
<d>:\MSWorks\instmisw.exe
where <d> is the letter of your CD-ROM drive.
5. Follow the instructions for installation.
MORE INFORMATION
================
For additional information, click the article number below to view the article
in the Microsoft Knowledge Base:
Q308225 Error Message: Windows Installer Internal Error 2889_ISAPATHDLG
Additional query words:
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Keywords : kberrmsg kbimu
Technology : kbHomeProdSearch kbWorksSearch _IKkbbogus kbEncartaSearch kbMMSearch kbEncartaRef2002
Version : :1.0
Issue type : kbprb
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