Article: Q309810
Product(s): Microsoft Home Multimedia Titles
Version(s): 4.0
Operating System(s):
Keyword(s): kberrmsg kbimu
Last Modified: 19-OCT-2001
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The information in this article applies to:
- Microsoft Reader version 2.0, used with:
- the operating system: Microsoft Windows NT 4.0
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SYMPTOMS
========
When you select text to highlight it or you move your mouse over text in
Microsoft Reader, the program may stop responding (hang) or you may receive an
error message similar to the following:
An application error has occurred and an application error log is being
generated.
msreader.exe
Exception: Access violation (Oxc0000005), Address: 0x77f6754b
CAUSE
=====
This behavior can occur if your computer's sound card drivers are outdated.
RESOLUTION
==========
To resolve this issue, update your sound card drivers.
For information about how to contact sound card manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:
Q65416 Hardware and Software Third-Party Vendor Contact List, A-K
Q60781 Hardware and Software Third-Party Vendor Contact List, L-P
Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Additional query words:
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Keywords : kberrmsg kbimu
Technology : kbReaderSearch kbReader200
Version : :4.0
Issue type : kbprb
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