Article: Q313945
Product(s): Microsoft Home Multimedia Titles
Version(s):
Operating System(s):
Keyword(s): kberrmsg kbimu
Last Modified: 29-JAN-2002
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Encarta Reference Suite 2001
-------------------------------------------------------------------------------
SYMPTOMS
========
When your installation of Microsoft Encarta Reference Suite 2001 attempts to
read data from the Encarta Reference Suite CD-ROM, you may receive an error
message similar to the following:
Enc2001 performed an Illegal Operation and will be shut down.
When you click the Details button, you receive the following error message:
Invalid page fault in module MVTL53N.DLL at 015f:
You typically receive the first error message after the CD-ROM speeds up and then
slows down repeatedly.
CAUSE
=====
This behavior occurs when your Encarta installation is unable (for a variety of
possible reasons) to read from the CD-ROM.
RESOLUTION
==========
For additional information about how to troubleshoot CD-ROM read issues, click
the article number below to view the article in the Microsoft Knowledge Base:
Q218617 How to Troubleshoot CD-ROM Read Errors
Additional query words:
======================================================================
Keywords : kberrmsg kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2001
Version : :
Issue type : kbprb
=============================================================================