Article: Q316493
Product(s): Microsoft Home Games
Version(s):
Operating System(s):
Keyword(s): kbProd2Web
Last Modified: 16-MAY-2002
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The information in this article applies to:
- Microsoft Zoo Tycoon
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SYMPTOMS
========
If you try to run Microsoft Zoo Tycoon or the Microsoft Zoo Tycoon Demo, you may
receive the following error message:
Zoo Tycoon Executable has encountered a problem and needs to close. We are
sorry for the inconvenience.
If you click click here, a dialog box is displayed. It contains the following
information about the error:
Error Signature
AppName: <AppName> AppVer: 10.10.0.x ModName: ddraw.dll
ModVer: <ModVer> Offset <Offset>
where <AppName> is zoo.exe or zoodemo.exe
where <ModVer> is a version number less than 4.8.0.400
where <Offset> is any value
CAUSE
=====
This issue occurs when DirectX 8.0a or later is not installed on your computer.
RESOLUTION
==========
To correct this issue, install Microsoft DirectX 8.0a or later.
To install Microsoft DirectX, download the latest version of DirectX from the
following Microsoft Web site:
http://www.microsoft.com/windows/directx/downloads/default.asp
For additional information about how to obtain the latest version of DirectX,
click the article number below to view the article in the Microsoft Knowledge
Base:
Q179113 How to Download and Install DirectX
Additional query words: DDRAW.DLL!DirectDrawClassFactory_CreateInstance
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Keywords : kbProd2Web
Technology : kbGamesSearch kbZooTycoon
Version : :
Issue type : kbprb
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