(4.12) IBM Telephone Directory

IBM has so many telephone numbers. Which do I use?

Here are some of the telephone numbers at IBM that are of particular importance to OS/2 Warp users. Please consult the PS Assistant [available from (3.2) Shareware and Freeware Sources] for additional IBM telephone numbers.

• IBM Developer Connection (800-6-DEVCON). Accepts orders for and provides information on the IBM OS/2 Warp Developer Connection and Device Driver Kit CD-ROM subscriptions.
• IBM Education and Training (800-IBM-TEAC). Supplies information on classes and training for all IBM products, including OS/2 Warp. Also provides information on professional certification testing for IBM software products such as OS/2 Warp and OS/2 LAN Server.
• IBM EduQuest Order Center (800-769-8322). Accepts orders for and provides information on IBM's products for K-12 education (students, faculty, and staff are eligible), including "Columbus," "Illuminated Books and Manuscripts," and other multimedia educational software for OS/2.
• IBM Help Center (800-756-4IBM). The "800 number for all 800 numbers" in the United States. If you're not sure which number to call, start here. The operator will stay on the line until you're satisfied you've reached the right party.
• IBM Independence Series Center (800-426-4832). Provides information and literature on any of IBM's software products for people with disabilities, including Screen Reader/2 and Screen Magnifier/2.
• IBM Information Center (800-IBM-3333). IBM's United States "switchboard" -- can be used to reach any IBM employee.
• IBM Information Center TDD (800-426-3383). For hearing impaired callers using TDD, provides access to other IBM hotlines when you're not sure who to call.
• IBM Multimedia Help Center (800-241-1620). Technical support for most of IBM's multimedia software products, including Person to Person for OS/2.
• IBM OS/2 Warp Hotline (800-3-IBM-OS2). Accepts orders for OS/2 Warp, certain OS/2 Warp software titles, OS/2 Warp video cassettes, t-shirts, mouse pads, computer furniture, and other OS/2 Warp-related items. For United States residents.
• IBM OS/2 Warp Technical Support (800-992-4777). The product support line for OS/2 Warp in the United States. Look in your OS/2 Warp package for a blue card describing product support services. Some services may require a toll call.
• IBM PC Technical Books (800-765-4IBM). Accepts orders for most IBM publications from anyone in the United States.
• IBM Personal Systems Software Canada (800-465-1234). For general inquiries and orders from Canadian residents for any OS/2 Warp-related product.
• IBM Publications Canada (416-474-7000). Accepts orders for any IBM publication, including the OS/2 Warp Online Book Collection, shipped to any Canadian address.
• IBM Publications U.S. (800-879-2755 opt. 1). Accepts orders for any IBM publication shipped to any address in the United States.
• IBM Ultimedia Tools Center (800-887-7771). Provides information and literature on IBM's Ultimedia software products, including Ultimedia Builder/2, the multimedia authoring tool.

Related information:

(3.2) Shareware and Freeware Sources
(4.5) Technical Support