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8.077 bytes |
Service Hints & Tips |
Document ID: MCGN-3J8NYY |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
PC Server 310 - ECA011: Riser Card replacement (U.S. and Canada)
Applicable to: Canada, United States
PURPOSE:
The purpose of this ECA is to provide a replacement PCI/ISA Riser Card to eliminate a potential signal quality condition which may occur during file transfer operations in eligible PC Server 310 models.
This is a MANDATORY EC and must be applied to all affected PC Server 310 166MHz models.
This ECA will expire December 29, 2003.
FEATURES:
Type, Machines Affected
Model, With and/or Feature/Device B/M to be Service System
Stage B/M Description Installed Hours Hours
8639 B/M0000000 PC SERVER 310 166MHZ B/M0000000 00.3 00.2
8639 MODELS 0E0, 0EV,
0EB, AND ANY PENTIUM
P54C 166MHZ SPECIAL
BID MODELS
PHYSICAL CHECK:
PC Server 310 systems (8639-0E0, 0EV, 0EB) 166MHz models with the following Riser cards are eligible for the EC:
FRU p/n06H9899 (Assembly p/n06H9086)
FRU p/n07H1266 (Assembly p/n07H1267)
Systems manufactured after May 1, 1997 (MFG DATE: 705 and later on the rear system serial number label) are NOT affected.
PREREQUISITES: NONE
COMPANION: NONE
CONCURRENT: NONE
DETAIL:
The affected PC Server 310 166MHz models have the potential for exposure to the signal quality condition when using the following PCI adapters:
- IBM PCI Auto LANStreamer Token Ring Adapter FRU p/n04H8098.
- IBM PCI Token Ring Adapter FRU p/n41H8874.
The condition can potentially cause a data error that could manifest itself in a system hang, or result in incorrect data with or without generating an error message.
Install the new riser card FRU P/N12J5554 in any PC Server 310 166MHz model if an affected riser card, identified in the Physical Check, is found.
After installing the new riser, place the small white IBM sticker (a 3/8" dot which may ship separately from the new riser card) on the machine type/model label on the rear of the system unit. Remarketers should also place a sticker on the external shipping label attached to the box as well as on the rear of the updated system unit. Use the sticker attached to the rear of the system unit as a means for the customer or servicer to identify updated systems prior to an on-site service call.
NOTES:
This ECA will expire December 29, 2003.
Placement of PCI adapters, especially PCI network adapters of any brand, should be done beginning with the PCI slot at the base of the riser card, closest to the system board. Additional PCI adapters should be installed in a bottom to top configuration.
Customers exposed to this potential condition should place the IBM PCI network adapter in the slot closest to the system board until the new riser card has been installed. This will minimize exposure of this potential signal quality condition.
This ECA provides labor reimbursement for the replacement of riser cards in a PC Server 310 166MHz models that meet the criteria in the Physical Check.
IN THE USA:
Replacement riser cards MUST be ordered directly from the IBM PC Company HelpCenter at 1-800-426-7763.
IBM Remarketers should use their existing Authorization code and PIN number and use the Dial-A-Speciality (DAS) code of 111.
IBM PC Company Marketing and TSS Servicers should also call the HelpCenter at 1-800-426-7763. Use Authorization code ECA007CARD and PIN number B990.
This service will provide access to a support group established to distribute the new riser card. DO NOT ORDER THE UPDATED RISER USING NORMAL PARTS ORDERING PROCEDURES.
IBM Authorized Servicers should scrap replaced risers locally.
TSS Servicers should return replaced risers to the branch office for bulk return/scrap.
IN CANADA:
Replacement Riser cards should now be requested through, and claims made via the standard ECA processes.
All replaced risers should be returned to IBM via the normal UPR (Used Parts Return) process.
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IBM and TSS Servicers should record time and travel, along with the other product information to:
Service Code: 33 (PSS) or 08 (BP)
Machine Type: 8639
ECA: 011
Other Branch Office: 990 (PSS only)
U.S. Business Partners should contact the HelpCentre to register their customer requirements for these cards. DO NOT ORDER THE UPDATED RISER USING NORMAL PARTS ORDERING PROCEDURES.
Pentium is a trademark of Intel Corporation
SAS KEYWORDS:
PSY2, PSY2ECA, ECAVALID, SERVICER ONLY, PSY2ADPT, PSY2ERR, PSY2PART, HEALTH
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Search Keywords |
3Com, ActionMedia, PSY2, PSY2ECA, ECAVALID, SERVICER ONLY, PSY2ADPT, PSY2ERR, PSY2PART, HEALTH | |
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Hint Category |
ECA, Processors, Retain | |
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Date Created |
20-06-97 | |
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Last Updated |
25-01-99 | |
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Revision Date |
14-07-99 | |
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Brand |
IBM PC Server | |
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Product Family |
PC Server 310 | |
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Machine Type |
8639 | |
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Model |
0EB; 0EV; 0E0 | |
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TypeModel |
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Retain Tip (if applicable) |
H013335, ECA011, ECA 11 | |
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Reverse Doclinks |
Owning B.U.:USA, USA=A, EMA=D, AFE=A, Date created:O97/05/12, Date last altered: A97/11/18 |