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5.957 bytes |
Service Hints & Tips |
Document ID: SCOD-437T88 |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
Netfinity 5500 - ECA024: System Clock gaining excessive time
Applicable to: World-Wide
Source: RETAIN Tip H165498
Abstract:
ECA024: Netfinity 5500 - Real Time Clock Gains Excessive Time
Purpose:
This tip will allow for the replacement of the system's Planar board if the system clock is gaining excessive time.
Features:
|
Type, |
With |
Machines Affected and/or Feature/Device Description |
B/M to be |
Service |
System |
|
8660 |
B/M0000000 |
USA: Netfinity 5500 |
B/M36L9443 |
01.5 |
01.0 |
|
8660 |
B/M0000000 |
EMEA: Netfinity 5500 |
B/M36L9443 |
01.5 |
01.0 |
The system's Planar is FRU p/n01K7068.
The system clock is gaining excessive time.
The system's serial number is in "eca024sn.txt".
Prerequisites: None
Companion: None
Concurrent: None
Detail:
There is a limited number of Netfinity 5500 servers that may exhibit this problem.
Use the system serial number list (eca024sn.txt) as a guide to determine if this ECA applies to the system.
NOTE: If the system is gaining time, but the system's serial number is not included in "eca024sn.txt" then this ECA should
not be applied.
The serial number list file, is available for download from the following URL as "eca024sn.txt":
http://www.pc.ibm.com/searchfiles.html
Replace system board (FRU p/n01K7068) with FRU p/n36L9443 (refer to the Hardware Maintenance Manual p/n10L9800 (May 1998) page 258 for directions).
Notes:
This ECA is "as required."
This ECA will expire January 31, 2006.
US:
IBM TSS CE's should record 1.5 hours to replace the system board and record .8 hours travel. Service Code 33 should be used in the US to record all parts and time.
EMEA:
IBM PSS CE's should record all time and parts to Service Code 33, (8660) ECA024, Other Office 990.
Business Partners should refer to the Warranty Claim System for labor and travel; Use Emergency Claim 5 (ECA) and enter into CPPS: ECA024, Machine Type 8660.
SAS Keywords:
PSY2, D/T8660, NETFINITY, SERVICER ONLY, ECA024, TIME, SYSTEM, CLOCK, GAIN, EXCESSIVE, 8660ECA, 8660BRD
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Search Keywords |
PSY2, D/T8660, NETFINITY, SERVICER ONLY, ECA024, TIME, SYSTEM, CLOCK, GAIN, EXCESSIVE, 8660ECA, 8660BRD | |
|
Hint Category |
ECA, Retain | |
|
Date Created |
15-12-98 | |
|
Last Updated |
17-12-98 | |
|
Revision Date |
17-12-99 | |
|
Brand |
IBM PC Server | |
|
Product Family |
Netfinity 5500 | |
|
Machine Type |
8660 | |
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Model |
| |
|
TypeModel |
| |
|
Retain Tip (if applicable) |
H165498 / ECA024 | |
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Reverse Doclinks |
Date last altered: A98/12/14 |