2.685 bytes

Service Hints & Tips

Document ID: DETR-43EJYC

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

Aptiva - 2158/2163/2164 Considerations - Extra Netscape icon added by IGN

Applicable to: World-Wide

Description:
When Updating IGN version, the new one adds another Netscape shortcut to desktop. The new shortcut does not work.

Models affected:
2158, 2163, and 2164 with Netscape Communicator

How to duplicate:
1. Connect to IGN.
2. After getting connected, say Yes to updating the IGN version and the phone list.
3. Install the new version download.
4. When it is complete, it has added a white Netscape shortcut icon to the desktop and it does not work.
This is in addition to the Netscape icon that is there by default.
After rebooting, the white netscape icon is now just like the one that is there originally, but still does not work.
It is also added to the Start menu.

Root cause:
IGN has verified that this is a problem of the software that is being downloaded. They are working to correct this problem.

Workaround:
Remove the extra shortcut:
- With the mouse select the white Netscape icon on desktop.
- Right click
- Select delete
The icon will be removed.

Search Keywords

Hint Category

Communications Software, Considerations

Date Created

22-12-98

Last Updated

02-03-99

Revision Date

01-03-2000

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2158, 2163, 2164

Model

all

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes