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Service Hints & Tips

Document ID: DETR-44KJM6

Aptiva - 2144/2168 (SL-C) Diagnostics - Diagnostics for factory-installed drive devices not supported by advanced diagnostics

Applicable to: World-Wide

Use these procedures as a general check of any DOS-supported device not
detected by the Advanced Diagnostics diskette, such as the CD-ROM drive.

Note: While performing this check, you may need to enter and exit
Microsoft Windows several times. When instructed to select an icon
or button, double-click on the item with the mouse.

For more information about using Microsoft Windows, see the user's
guide provided with the computer.

___
|001|
|___|
(From step 003)
- Power off the system unit and wait 10 seconds.
- Remove the Advanced Diagnostics diskette from drive A.
- Power on the system unit.
- Wait until POST is completed.
IS (CD-ROM) not ready--(A)bort or (R)etry DISPLAYED WHILE DOS IS LOADING
SOFTWARE?
Yes No
| |
| |__
| |002|
| |___|
| Go to Step 010.
|
|
|__
|003|
|___|
(From step 011)
- If a (CD-ROM) not ready--(A)bort or (R)etry message appears, press A to
cancel the message and continue.
- The Program Manager window should appear. (If you make the wrong
selection in Microsoft Windows, return to Step 001 and try again.)

Note: If the system does not go directly to the Program Manager window,
double-click on the Program Manager icon from the Microsoft
Windows desktop or start Microsoft Windows from the Welcome
screen.

- In Program Manager, double-click on the Main icon and then on the File
Manager icon.
- With File Manager open, verify that the CD-ROM drive you wish to check
is listed at the top of the window with the other drives.
IS THE CD-ROM DRIVE LISTED AS ONE OF THE INSTALLED DRIVES?
Yes No
| |
| |__
| |004|
| |___|
| - Ensure all CD-ROM drive cables are connected properly.
| - Ensure the power connector has the correct voltage (see "Power
| Supply" in topic 2.3).
| - Check continuity of the CD-ROM drive system cable, and replace if
| necessary.
| - Replace the CD-ROM drive.
|
|
|__
|005|
|___|
- Install a known good CD-ROM disc (not an audio CD).
- Click on the CD-ROM drive icon (drive E, for example) at the top of the
File Manager window.
DOES THE FILE MANAGER PANEL CHANGE TO LIST THE CONTENTS OF THE CD-ROM
DISC?
Yes No
| |
| |__
| |006|
| |___|
|
| Note: If the message No files found is displayed, you may have an
| audio CD installed. Be sure you are using a CD-ROM disc, not
| an audio CD.
|
| - Check continuity of the CD-ROM drive system cable, and replace if
| necessary.
| - Replace the CD-ROM drive.
|
|__
|007|
|___|
- Press and hold the CD-ROM drive Eject button after the Busy LED turns
off until the disc is ejected.
DID THE CD-ROM DRIVE EJECT THE DISC AND DID THE BUSY LED GO OFF AFTER
ABOUT 8 SECONDS?
Yes No
| |
| |__
| |008|
| |___|
| Replace the CD-ROM drive.
|
|__
|009|
|___|
- The CD-ROM drive should be operating normally.
- If any new symptom appears, go to "Index of Symptoms, Messages, Error
Codes, or Beeps" in topic 2.2.
--------------------------------------------------------------------------------

___
|010|
|___|
(From step 002)
DOES THE CD-ROM DRIVE WORK CORRECTLY EXCEPT WITH AUDIO CDs?
Yes No
| |
| |__
| |011|
| |___|
| - Go to Step 003.
|
|__
|012|
|___|
- Ensure the CD-ROM drive 4-wire cable to the sound adapter card is
properly seated and undamaged.
IS THE 4-WIRE CABLE PROPERLY SEATED AND UNDAMAGED?
Yes No
| |
| |__
| |013|
| |___|
| - Make sure the CD-ROM audio cable is not damaged and is properly
| seated, or replace the CD-ROM 4-wire audio cable.
| - Install a known good audio CD.
| DID THE SYMPTOM REMAIN?
| Yes No
| | |
| | |__
| | |014|
| | |___|
| | - The system is working correctly.
| |
| |__
| |015|
| |___|
| - Go to Step 016.
| ______________________________________________________________________
|
|
|__
|016|
|___|
(From step 015)
- Check the sound adapter card jumper settings.
- Go to "Diagnostics for Factory-Installed Riser Card, Sound Card, or
Adapter Cards Not Supported by Advanced Diagnostics" in topic 2.9.
--------------------------------------------------------------------------------

	Search Keywords
	Hint Category	Diagnostics, CD-ROM Drives, Diskette Drives, Hard Drives
	Date Created	28-01-99
	Last Updated	12-02-99
	Revision Date	12-02-2000
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2144, 2168
	Model	22P; 24P; 25P; 29P; 14P; 26P; 62P; 66P; 16P; 82P; 86P; 27P; 83P; 22F; 24F; 25F; 26F; 62F; 27F; 18P; 19P; 20P; WM1; WM2; SW2; 743; 843; 744; 754; 853; 854; 755; 766; 866; 784; 785; 787; 887; 789; 889; 797; 745; 767; 855; 756; 786; 782; 788; 888; 792; 798; 768; 856; 857; 8K2; S86; S82; T82; H55; H66; H77; H78; H89; H92; H67; H80; H81; H90; H93; L55; L66; L77; L78; L89; L92; L67; L80; L81; L90; L93; K66; K77; KB1; KB2; K78; K89; K92; KB3; K67; K80; K81; KB4; MB4; KB5; MB5; K90; K93; KB6; X65; X70; X88; X79; X89; X90; Y65; Y70; Y78; Y84; Y88; Y79; Y89; Y90; 26J; 68J; 62J; 27J; 28J; 63J; 64J; 65J
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