|
3.146 bytes |
Service Hints & Tips |
Document ID: GSMH-39ZFYU |
|
This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
IBM PC330/PC350 - Trap000E or XMS memory error
Applicable to: World-Wide
Symptom:
IBM PC 300 Series systems, 6576 and 6586 with a 90Mhz Intel Pentium Processor installed (4XX models only) may exhibit Trap 000E errors with OS/2 2.X or OS/2 WARP
-- OR --
The system will display an error message stating "Unreliable XMS memory at location XXXXXXX" (X=any character) or HIMEM.SYS errors using MS DOS
-- OR --
Failures when attempting to install Windows NT from either Diskettes or CDROM. The installation will not complete.
Problem Isolation Aids:
Disable the 256Kb Level 2 Cache via the Setup Utility and retest the system.
Advanced diagnostics run without errors.
The "Unreliable XMS" and HIMEM.SYS memory errors do NOT occur using IBM PC DOS 6.X or 7.X.
This failure also does NOT occur if the HIMEM.SYS file from IBM PC DOS 6.X is copied to hardfile and executed through the CONFIG.SYS file rather than the MS DOS HIMEM.SYS file.
Fix:
If the system does not exhibit the failure symptom(s) with the cache Disabled, replace the cache with FRU P/N06H6052.
If the failure persists, utilize normal problem determination procedures to isolate the failing application or FRU.
Note: Pentium is a trademark of the Intel Corporation
SAS KEYWORDS:
PSVP PSY2 PSVPPART IBMPC
PSY2PART PSVPERR PSY2ERR TRAP 00E
PSVPMEM PSY2MEM PSVPBRD PSY2BRD
D/T6586 D/T65XX PC300 PC 330
PC 350 LEVEL 2 TRAP E D/T68XX
TRAP TRAP000E
|
Search Keywords |
| |
|
Hint Category |
Error Messages, Memory, Retain | |
|
Date Created |
27-09-95 | |
|
Last Updated |
20-05-98 | |
|
Revision Date |
19-05-99 | |
|
Brand |
IBM PC | |
|
Product Family |
PC 330, PC 350 | |
|
Machine Type |
6576, 6586 | |
|
Model |
Various | |
|
TypeModel |
| |
|
Retain Tip (if applicable) |
H13626 | |
|
Reverse Doclinks |