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11.615 bytes |
Service Hints & Tips |
Document ID: ROSN-45PTLW |
Network Station - Warranty Software Defect Support for Non-Support Line Customers
Applicable to: World-Wide
For non - Support Line customers needing IBM Network Station Software Defect Warranty Support, please print out this Web page, answer the following questions, and either FAX or MAIL to the following destinations:
FAX: 507-253-5124
U.S. Mail:
IBM
LYM 663-A201
3605 HWY 52 North
Rochester, MN 55901
Attn: Squires - 663 A201
We will respond to you within one business week (baring any FAX/MAIL failures).
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Severity Level 1 - 4 (i.e. Sev 1 = Server Down, Sev 4 = Slight Problem): |
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PLEASE ANSWER ALL OF THE FOLLOWING QUESTIONS COMPLETELY SO THAT WE MAY SERVE YOU BETTER: |
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1. What is the platform and the level of the platform Operating System?AS/400 - |
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2. Describe the network topology (for example; Ethernet 10/100, Token Ring 4/16) : |
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3. Identify any: switches, bridges, routers, hubs, gateways, (anything) in between the Network Stations and the server (AS/400, RS/6000, NT, S/390 etc.) : |
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4. How did you obtain the Network Station Manager product (e.g. from a CD, downloaded from the Web, or some other way) ? |
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5. How did you install the Network Station Manager product ? |
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6. What is the Level of Network Station Manager product (R2.5, R3.0, R3 PTF 1 - 4, R3.1 etc.) ? |
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7. What is the Level of Boot Monitor ? |
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8. What is the boot protocol (BootP, DHCP, NVRAM) ? |
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9. How is authentication done (kiosk mode, jserver, xdm, or actlogin) ? |
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10. What is being used for (1) a boot host, (2) authentication host, and (3) application host ? |
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11. When the Network Station is booted and the login screen is presented, which language is the text of the login dialog box (English, Japanese Korean, etc.) ? |
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12. When the login screen is presented, press ALT+Shift+Home to bring up the console window. Click on the statistics menu item and then the show version menu item. On the screen presented, provide the following information:
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13. After login, the menu items should be displayed at the bottom of the screen. In which language are they displayed (English, Japanese, Korean, etc.) ? |
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14. Are there corrupted characters presented on the screen ? |
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15. Are any client applications starting automatically ? |
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16. Which client applications are you using ? |
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17. Describe an example of any problems you are seeing: |
Additional Information
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Document Category |
General Information | |
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Date Created |
05-03-99 | |
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Last Updated |
11-05-99 | |
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Revision Date |
12-06-99 | |
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Brand |
IBM Network Station, Network Computers | |
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Product Family |
Network Station, AS/400 - Network Station, NT Server - Network Station, OS/2 Warp Server - Network Station, RS/6000 - Network Station, S/390 OS/390 - Network Station, S/390 VM/ESA - Network Station | |
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Machine Type |
8361, 8362 | |
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Model |
All | |
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TypeModel |
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Retain Tip (if applicable) |
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Reverse Doclinks |