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Service Hints & Tips

Document ID: MCGN-46ZLDE

Netfinity 5000 - Unable to install Windows NT 4.0 from CD-ROM boot

Applicable to: World-Wide

Source: RETAIN tip H166309

Abstract:
Unable to install Windows NT 4.0 from CD-ROM boot.

Symptom:
1. After booting the system from the Windows NT 4.0 CD, the installation stops when Windows NT indicates that it did not detect any additional mass storage devices installed in the system.

Pressing S at this point to Specify Additional Device and using the 7800 Family Manager diskette results in setup saying "...the disk controller you specified is not installed in your computer".

OR

2. After booting the system from the Windows NT 4.0 CD, pressing F6 to install the 7800 Family Manager diskette NT driver (when the message "setup is inspecting your system" appears), results in setup still only seeing the IDE CD-ROM (ATAPI 1.2)/PCIIDE controller.

Pressing S at this point to Specify Additional Device and using the 7800 Family Manager diskette results in setup saying "...the disk controller you specified is not installed in your computer".

Problem isolation aids:

• The system is a Netfinity 5000 server, Type 8659, any model.
• The system is having NT installed.
• The Device Driver for the on-board SCSI Adapter, contained in the following diskette is affected: 7800 Family Manager Diskette V2.11 (p/n10L9293)

Fix:
A new 7800 Family Manager Diskette has been released which will allow Windows NT to be installed by booting the CD.

After booting the NT CD press F6 when the message "setup is inspecting your system" appears on the screen. Use diskette P/N 00N8689 - 7800 Family Manager Diskette (Win NT V4.0, Win NT V3.51, NetWare V3_X, NetWare, OS/2 2/1X/Warp/SMP) V3.01 I37 or higher to install the NT4 driver for the on-board SCSI controller.

The 7800 Family Manager Diskette v3.01 I37 (or higher) can be downloaded from the following URL:
http://www.pc.ibm.com/searchfiles.html Search on "7800 Family Manager".

Details:
The Netfinity 5000 uses the new Adaptec 7895 chipset on the system board. The Adaptec 78xx driver that ships on the Windows NT 4.0 CD-ROM is incompatible with this new chipset.

Trademarks:
Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.

Other company, product and service names may be the trademarks or service marks of others.

SAS keywords:
PSY2, D/T8659, NETFINITY, UNCLASSIFIED, 5000, NT, INSTALL, IDE, CD-ROM, 7800, 7895, 78XX, ADAPTEC, NETWARE

	Search Keywords
	Document Category	Retain, Windows NT
	Date Created	16-04-99
	Last Updated	23-04-99
	Revision Date	23-04-2000
	Brand	IBM PC Server
	Product Family	Netfinity 5000
	Machine Type	8659
	Model	All
	TypeModel
	Retain Tip (if applicable)	H166309
	Reverse Doclinks and Admin Purposes	Date last altered: A99/04/14