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Service Hints & Tips

Document ID: MIGR-477MTM

TP 380Z - Event Viewer error message in Windows NT after initializing BIOS

Applicable to: EMEA

Symptom:
After initializing the BIOS and restarting the computer, Windows NT generates the following error message:A service or driver hasn't been able to start. Look in the event viewer. When browsing the Event Viewer, 4 red marks and 2 blue marks are displayed.

• 1 Red > The hardware resources for the COM are already used for another device.
• 2 Red > A conflict was detected between two drivers which refer to 2 areas of E/S. The driver irda_phy has been revoked for device <.Translated>, a range of E/S in the starting address is found a data 0x28 and 0x2c, and the end is found at 0x30.
• 3 Red > A conflict was detected between 2 drivers in two areas of the E/S port. The 'serial' driver was revoked for device <\Device\InfraredPort. Translated>, a range of the E/S port in the start address is found at 0x28 and 0x2c, and at the end 0x30.
• 1 Blue > Configuration data for Com1 replaces the pre-programmed data.
• 2 Blue > Event Viewer has started.
• 4 Red > The Com1 registers are conflicting with the control for COM.

Configuration:
ThinkPad 380Z model 2635-JB0 with the French Windows NT preload installed.

Solution:
If infrared support is to be enabled

1. Create the infrared driver diskette from Diskette Factory (or download the driver from the web and extract it to the hard drive).
2. Run the INSTALL.EXE program and choose to INSTALL the infrared driver. This reinstalls the IR driver, as well as installs a new copy of serial.sys which is the file needed to correct this symptom.
3. Restart the system.
4. To prevent the serial.sys from the infrared driver diskette from being lost when Service Pack 3 is reapplied, copy the \winnt\system32\drivers\serial.sys file to \sp3\i386. If this is not done the problem will reoccur.

If infrared support is to be disabled

1. Create the infrared driver diskette from Diskette Factory (or download the driver from the web and extract it to the hard drive).
2. Run the INSTALL.EXE from this diskette and choose to uninstall the infrared support.
3. Restart the system.

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	Document Category	Error Messages, Windows NT
	Date Created	22-04-99
	Last Updated	22-04-99
	Revision Date	22-04-2000
	Brand	IBM ThinkPad
	Product Family	ThinkPad 380Z
	Machine Type	2635
	Model	JB0
	TypeModel
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