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Service Hints & Tips

Document ID: MIGR-47Z53E

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

Servers - ECA031: Netfinity 10/100 Fault Tolerant Adapter fails reset

Applicable to: World-Wide

Source: ECA031 / Retain tip H166484

Abstract: ECA031: Netfinity 10/100 Fault Tolerant Adapter fails reset

Purpose:
The purpose of this ECA is to correct a hardware reset problem that can potentially affect a number of customers worldwide with a Netfinity 10/100 Fault Tolerant Adapter.

This is NOT a mandatory ECA.

This ECA is scheduled to be withdrawn May 31, 2000.

To order this ECA, contact your IBM Branch Office, Central Response Office or Designated Country ECA Coordinator.

Features:

Type,
Model,
Stage

With
B/M

Machines Affected
and/or Feature/Device
Description

B/M to be
Installed

Service
Hours

System
Hours

00000

B/M0000000

NETFINITY 10/100
FAULT TOLERANT ADAPTER

B/M31L4196

02.0

01.3


Physical check:
The system is any of the following IBM servers:



The system is configured with a Netfinity 10/100 Fault Tolerant Adapter, FRU p/n25L4837.

Systems hangs or is unable to load driver after soft reset.

Prerequisites: None

Companion: None

Concurrent: None

Detail:
Replace failing card FRU p/n25L4837 with reworked card FRU p/n31L4180 (received in B/M p/n31L4196).

Due to a problem on the adapter, a system soft reset may not leave the adapter in a stable/known state.

Notes:
This ECA is "AS REQUIRED".

This ECA is scheduled to be withdrawn May 31, 2000.

Parts in "Features" Section, under "B/M to be Installed" column, MUST BE Ordered Code "B". The only part number which can be ordered for this ECA is the B/M p/n31L4196, which will contain the FRU p/n31L4180.

Parts disposition:
The removed parts are the property of IBM and should be returned to Endicott as per your country guidelines and local branch office procedures.

USA:
IBM PSS/TSS CE's should record all time and parts to Service Code 33, ECA031, Other Office 990.
Travel Time = 0.8Hrs.

USA Business Partners: Warranty claims for ECA Reimbursement should be submitted via ECLAIM using Type Service 0E. Refer to the Service Support Guide (SSG) for details.

EMEA:
IBM PSS CE's should record all time and parts to Service Code 33, ECA031, (M/T) Other Office 990.
Travel Time = 0.8Hrs.

EMEA Business Partners: Refer to Warranty Claim System; Use Emergency Claim 5 (ECA) and enter into CPPS:
ECA Number 031.
Machine Type.

SAS keywords:
PSY2, NETFINITY, PCSERVER, SERVICER ONLY, 7000-M10, D/T8680, 7000, D/T8651, 5500-M20, D/T8662, 5500-M10, D/T8661, 5500, D/T8660, 5000, D/T8659, 330, D/T8640, 325, D/T8639, 07094, 10/100, FAULT, TOLERANT, HANGS, WOL, NIC, 25L4837, 31L4180


Search Keywords

Document Category

ECA, Lock-up/Hang, Retain

Date Created

18-05-99

Last Updated

17-05-99

Revision Date

26-05-2000

Brand

IBM Options, IBM PC Server

Product Family

Rack/Storage Enclosures, Netfinity 3000, Netfinity 1000, Netfinity 5500 M20, ServeRAID, Systems Management, Clustering, Web Server Accelerator, Vinca StandbyServer, Update Connector Manager, Universal Management Agent, ServerGuide, Netfinity Manager, IBM ClusterPack, Capacity Manager, Netfinity 5500 M10, Fibre Channel Solutions, Controllers, PC Server 295, PC Server 195, Netfinity 7000 M10, Netfinity 5000, Vinca StandbyServer for NT, Vinca StandbyServer for Netware, Vinca StandbyServer for OS/2, IBM ClusterPack for Netware, Microsoft Cluster Server, Servers, Server Options, Network Operating Systems, Server 95, Server 85, PC Server 720, PC Server 704, PC Server 520, PC Server 500, PC Server 330, PC Server 325, PC Server 320, PC Server 315, PC Server 310, PC Server 300, Netfinity 3500

Machine Type

8660, 8639, 8640, 8651, 8659, 8680, 8661, 8662

Model

All

TypeModel

Retain Tip (if applicable)

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