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Service Hints & Tips |
Document ID: MIGR-47NLGQ |
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Aptiva - 2237-24N monitor shows blank screen
Applicable to: EMEA
Record number: H047762
Device: D/T2163
Model: M
Hit count: EHC00000
Success count: ESC0000
Publication code: PC50
Tip key:
Date created: O99/04/27
Date last altered: A99/05/05
Owning B.U.: EMA
THIS TIP APPLIES TO EMEA ONLY
Abstract:
Screen goes blank: 2237-24N Aptiva monitor
Symptom:
The monitor screen blanks during a mode change operation (monitor LED stays green). The monitor remains blank if the power switch is switched off then on again.
Problem isolation aids:
Problem may occur when using an Aptiva 2163, 2164, or 2158 system with a 2237-24N monitor attached.
Workaround:
The following operations can recover the monitor:
1. Power off the monitor.
2. Unplug the monitor line cord.
3. Unplug the video interface cable from the system unit.
4. Replug interface cable and monitor line cord.
5. Power on the monitor.
Fix:
The monitor must be returned to have a rework applied, if the customer feels it is impacting his business. Return monitor to the country stock room. SAS
KEYWORDS:
APTIVA D/T2237 D/T2163 BLANK SCREEN
APTIVA MONITOR D/T2163 D/T2164 D/T2158
SERVICER ONLY H047762
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Document Category |
Retain | |
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Date Created |
07-05-99 | |
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Last Updated |
07-05-99 | |
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Revision Date |
08-05-2000 | |
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Brand |
IBM Aptiva, IBM Monitors | |
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Product Family |
Aptiva, C Series (C50/C70/etc.) | |
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Machine Type |
2158, 2163, 2164, 2237 | |
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Model |
242; 245; 252; 272; 275; 282; 502; 512; 542; 552; 572; 582; 54Z; 55Z; 503; 513; 702; 732; 734; 736; 56Z; 125; 225; 226; 235; 236; 255; 265; 71Z; 74Z; 24N | |
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Retain Tip (if applicable) |
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